I am happy to let you know we have changed our support system to be more streamlined and easy to use.

 

Our Help Desk will allows you to submit a ticket for support staff, Our techs will be able to easily  get your support needs taken care of now.

 

We also have forums available in our new CCBTools Help Desk  for you to communicate with other CCBTools clients and our staff.  We have setup the following forums:

• Announcements (New features, fixes, and other important announcements.)
• Pre Purchase Questions ( Ask any questions you have before purchase of CCBTools )
• Solutions (Solutions, frequently asked questions and known issues.)
• Tips and Tricks (Various tips and tricks from users.)
• Feature Requests (Ideas and requests for new features.)

Please take a minute and create an account so that you can begin using out Help Desk. This is where you will submit your trouble tickets from now on.  We are constantly  looking for ways to improve our support and service to give you the best possible experience with CCBTools.

 

The second recent update to our support system  that you may not have seen yet, is our new CCBTools Manual,  you can find it in the Solutions forum or you can access it directly  at the following link:

 

Our CCBTools Manual is designed to explain to you visually how to use our scripts. Some of the features include:

• easy to follow table of contents
• Step by Step visual instructions
• Search
• Tags
• Comment on instructions
• Each lesson is available in PDF for easy sharing with staff

Many of our new customers have been beta testing the manual and we have been able modify the instructions so that anyone can follow them.

 

Thank you for your business with CCBTools. We look forward to interacting with you through our help desk either through communication on new feature requests or through the ticket system supporting your CCBTools Install.